KATIE LEATHER is committed to protecting your privacy. Here is some information from our Privacy Policy, which describes how we collect, use and protect your personal information when you visit our website or make a purchase.
Information Collection
We collect information such as name, email address, shipping address to process your orders. We may also collect data about your browsing on the website to improve your shopping experience. We do not have access to your credit/debit card details.
Use of Information
The information collected is used to process and deliver your order, personalize your shopping experience, and send you communications about our products, offers, and news, if you have chosen to receive them.
Information Sharing
KATIE LEATHER does not sell, trade or otherwise transfer your personal information to third parties to process payments and deliver products.
User Rights
You have the right to access, correct, or request deletion of your personal information at any time. To do so, please contact us.
Return policy
KATIE LEATHER’s highest priority is to ensure your satisfaction with our products. If you are not satisfied with your purchase, you may request a return or exchange according to the terms below.
Return Conditions
We accept returns on unused, unworn, and unopened products in their original packaging within 30 days of receipt. Customized or sale items are not eligible for return unless defective.
Return Process
To start the return process, please contact us by email or phone, providing your order number and the reason for the return. Once confirmed, we will provide you with instructions for shipping the product back.
Reimbursement
Upon receipt and inspection of the returned product, we will process the refund in the original form of payment within 7 business days. Shipping costs are refundable only in the case of a defect.
Exchanges
If you wish to exchange a product, please follow the same return process and indicate the item you wish to exchange. The new product will be shipped after the original item is received.
Exceptions
Items damaged by misuse, neglect or accident will not be accepted for return or exchange. Products with manufacturing defects may be returned or exchanged at no additional cost.
